Charlton Lido latest: customer forum, survey, Halloween swimming, and Twitter

Charlton Lido

Some quick Charlton Lido updates:

Customer Forum and Members’ Survey

The lido’s first customer forum event saw 20+ members gathered to meet management and staff from the centre. You can read their write up here. One of the main themes that emerged (that’s rather downplayed in the write-up) is the lack of communication from the lido to members: a show of hands suggested that only two of the attendees had received an email from GLL this year. Clearly this isn’t helping engagement and visitor numbers.

GLL have advised that members who want to receive emails should contact the lido reception to ensure that they’re set up correctly on their system. If you’re a member, you should have received a customer survey by email earlier this month – if you’ve not, contact the lido. The next customer forum is to be scheduled before the end of this year (possibly because they’ll want to break the news of further reductions in pool opening hours); disappointingly they want to limit attendance to 15 members maximum.

Halloween

There will be a Halloween-themed late swimming event on October 31st – hopefully the first of many regular themed events mooted at the Customer Forum.

Twitter

We’ve wondered for a while why Charlton Lido doesn’t have its own Twitter feed, but learned this week that individual Better centres “aren’t allowed” their own Twitter feeds (rather surprising for any business in 2014, we think, never mind one that’s trying to attract new members…).

It seems, though, that some enterprising soul has started an unofficial feed. Given recent criticisms of the Lido’s communications, it’s tempting to think that anything must be an improvement on the way things have been done since it reopened. You can follow them here: https://twitter.com/charltonlido/. Let’s hope that GLL see sense and start an official feed soon.

‘Halloween Spooktacular’ at Maryon Wilson Animal Park

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Maryon Wilson Animal Park are holding a Halloween event on Saturday November 1st, featuring a tour of the Animal Park, followed by a hot meal, party games, and a showing of ‘The Nightmare Before Christmas’ in St Thomas’ Church.

Tickets can be purchased every morning, 7 days a week, from Charlton Park RDA Hut in Charlton Park. Call: 07877320406 or email: info@maryonwilsonanimalpark.org.uk

UPDATE: Tickets can now be bought online on the Animal Park’s website.