Good news for swimmers: Charlton Lido’s summer season starts on Tuesday 31st of May, with extended opening hours for the pool.
The new timetable will be:
Tuesday – Friday: 7am-8pm
The main changes from the current timetable are an earlier start on Mondays, and all-day opening on Thursdays and Fridays. This timetable will run to September when it will be ‘reviewed’.
The cafe (closed for refurbishment since October last year) is due to re-open next Tuesday, and will be open 9-5pm through the week. We assume this also means that the sun terraces will re-open.
Finally, there’s a Customer Forum for members taking place this Thursday evening (May 26th). We’ve heard of members who’ve not received the email that was sent out last week and – as with other events at the lido – there’s been no mention of it on Better’s website. It may be too later to register, but if you’re a member and want to apply (or get on the list for future customer meetings) we suggest dropping a line to charltonlido [@] gll.org.
The lido’s first customer forum event saw 20+ members gathered to meet management and staff from the centre. You can read their write up here. One of the main themes that emerged (that’s rather downplayed in the write-up) is the lack of communication from the lido to members: a show of hands suggested that only two of the attendees had received an email from GLL this year. Clearly this isn’t helping engagement and visitor numbers.
GLL have advised that members who want to receive emails should contact the lido reception to ensure that they’re set up correctly on their system. If you’re a member, you should have received a customer survey by email earlier this month – if you’ve not, contact the lido. The next customer forum is to be scheduled before the end of this year (possibly because they’ll want to break the news of further reductions in pool opening hours); disappointingly they want to limit attendance to 15 members maximum.
We’ve wondered for a while why Charlton Lido doesn’t have its own Twitter feed, but learned this week that individual Better centres “aren’t allowed” their own Twitter feeds (rather surprising for any business in 2014, we think, never mind one that’s trying to attract new members…).
It seems, though, that some enterprising soul has started an unofficial feed. Given recent criticisms of the Lido’s communications, it’s tempting to think that anything must be an improvement on the way things have been done since it reopened. You can follow them here: https://twitter.com/charltonlido/. Let’s hope that GLL see sense and start an official feed soon.