Charlton Lido has announced its pool opening hours for Spring 2019, which come into effect today.
The pool is now open 7 days a week, having been closed on Wednesdays and Thursday through the winter. The new opening times are:
Mondays – 06.30-14.00 / 16.00-20.00
Tuesdays – 06.30-14.00 / 16.00-20.00
Wednesdays – 06.30-14.00
Thursdays – 06.30-14.00
Fridays – 06.30-14.00
Weekends – 09.00-17.00
The announcement was made via Instagram and Twitter posts and, at the time of writing, the new times were not reflected in the centre’s online timetable. The latter has not shown accurate opening times for much of this year (you’ll struggle, for example, to find any info on the excellent Swim Doctor sessions which run several times a week).
The lido’s first customer forum event saw 20+ members gathered to meet management and staff from the centre. You can read their write up here. One of the main themes that emerged (that’s rather downplayed in the write-up) is the lack of communication from the lido to members: a show of hands suggested that only two of the attendees had received an email from GLL this year. Clearly this isn’t helping engagement and visitor numbers.
GLL have advised that members who want to receive emails should contact the lido reception to ensure that they’re set up correctly on their system. If you’re a member, you should have received a customer survey by email earlier this month – if you’ve not, contact the lido. The next customer forum is to be scheduled before the end of this year (possibly because they’ll want to break the news of further reductions in pool opening hours); disappointingly they want to limit attendance to 15 members maximum.
We’ve wondered for a while why Charlton Lido doesn’t have its own Twitter feed, but learned this week that individual Better centres “aren’t allowed” their own Twitter feeds (rather surprising for any business in 2014, we think, never mind one that’s trying to attract new members…).
It seems, though, that some enterprising soul has started an unofficial feed. Given recent criticisms of the Lido’s communications, it’s tempting to think that anything must be an improvement on the way things have been done since it reopened. You can follow them here: https://twitter.com/charltonlido/. Let’s hope that GLL see sense and start an official feed soon.