Coronavirus in Charlton: It’s okay to ask for help – here’s where to get it

Keep your distance sign
Staying two metres apart remains vital

With coronavirus spreading fast once again, Greenwich Council’s public health team is ramping up its work in Charlton. If you need help or assistance, don’t be afraid to ask for help. Here’s some information about where we are now, what you can do, and how to get help. And please spread the word.

New Tier 2 restrictions

London – including the borough of Greenwich – is in Tier 2 of the government’s restrictions. There are 3 tiers, or levels – tier 1 (medium risk), tier 2 (high risk), and tier 3 (very high risk).

With Greenwich in tier 2, this means that to keep everybody as safe as possible, we can no longer meet people from other households indoors, whether that is at home or in a pub or restaurant. The rule of six still applies when meeting people outdoors.

As well as following the tier 2 guidelines, there are 3 simple actions we must all do to keep protecting each other:

  • Hands – keep washing your hands regularly
  • Face – wear a face covering in enclosed spaces
  • Space – stay at least two metres apart (or one metre with a face covering or other precautions).
Click the image to enlarge, or download the poster

Getting tested for coronavirus

If you have coronavirus symptoms: (a high temperature, a new, continuous cough, a loss of, or change to, your sense of smell or taste), even if they’re only mild, it’s important to get a test and stay at home until you get your result.

In Greenwich, there are several sites where testing is available. Booking is essential for all testing centres. Order a home test kit if you cannot get to a test site.

Please go to If you have problems using the online service, call 119. Lines are open 7am to 11pm.

Testing is not available at the emergency department at the hospital or at your GP practice, so please do try to get a test there.

Support if you test positive and have to self-isolate

If your test result is positive, you and your household will need to stay at home and self-isolate for 14 days. This is important to stop the virus spreading and to keep your community safe. See more information about self-isolating.

This can be stressful and worrying when you need to go to work. If you are unable to claim sick pay from your employer and are a low income household, you may be able to claim a one-off £500 payment to help support you and your family during these 14 days.

Find out if you are eligible to apply for this payment or call 0800 470 4831.

Support if you are self-isolating

Getting support

This is a difficult and worrying time for us all, and it’s normal to feel anxious and low. People may also now be more isolated than before, but there is still lots of support available, whether it’s financial, physical or emotional, and it’s okay to ask for this support.

Visit Live Well Greenwich for more information, advice and support or call 0800 470 4831 to talk to a trained, friendly advisor.


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