MP criticises ‘bad practice’ at Fairview New Homes’ Synergy development on Victoria Way

Fairview Synergy development
The Synergy development is now poking into the sky above Charlton

Local MP Matt Pennycook has reacted angrily after the developer behind 330 new homes being built on Victoria Way shrugged off complaints about the impact of construction work on the site’s neighbours.

Fairview New Homes dismissed a series of issues raised by Pennycook on behalf of residents about dirt, idling construction vehicles and work taking place outside permitted hours.

Its senior site manager, Matthew Hook, said “we can only assume that the points raised are generally historical” and said that Greenwich Council was happy with the cracked state of the road outside the development site, which is being branded Synergy.

After effectively being told residents’ complaints were groundless, Pennycook has now said he will name the company in Parliament as an example of bad practice in the construction sector. He is also asking for residents with complaints to get in touch with him and the company.

Greenwich had threatened Fairview with an unlimited fine in December 2018 after complaints that contractors were working outside permitted hours. Hook claimed that the work was actually being carried out by a utility firm.

Fairview Synergy
Residents have had to put up with dust and construction lorries

Hook also said that the points had been addressed in a meeting with the council on 25 February, and that no further complaints had been made since.

“So to summarise, all of the concerns raised in your letter have already been discussed, reviewed and mitigated following a meeting between [Fairview] and [Greenwich Council] on the 25/02/19 and to date, since the meeting we have had no further complaints or correspondence from local residents or [Greenwich Council] or any other industry bodies such as the Considerate Constructors Scheme regarding the development on Victoria Way,” Hook wrote.

However, the residents’ complaints were made to Pennycook at a roving advice surgery on 30 March, more than a month after the meeting with the council, with the letter written on 14 May.

Pennycook has responded: “It is patently the case that local residents do have outstanding complaints about construction management on the site. Rather than seeking to dismiss these complaints as you did in your letter, a responsible developer would have engaged with the substance of each of them and given due consideration as to what more could be done to alleviate them.

“I intend to name [Fairview] on the floor of the House of Commons and use your letter as an example of bad practice in the sector as well as making additional direct representations to ministers at the Ministry of Housing, Communities and Local Government.”

The source of residents’ gripes was clear on Thursday afternoon, with surfaces on the lower stretch of Victoria Way covered in dust from construction. While a site worker hosed down the entrance to the development, nothing was being done about dust and grime outside people’s homes. The wheels of a passing construction truck did not appear to have been washed.

Fairview Synergy site
Fairview has hosed down the road and pavement outside the site, but not outside people’s homes

An eight-strong committee of councillors approved the scheme, which includes two 10-storey blocks and 144 car parking spaces, by six votes to one in January 2018. Among the complaints from residents was a lack of consultation with neighbours about the scheme, and accusations of bullying tactics.

Fairview has not responded to a request for comment.

Cratus Communications, whose deputy chairman is former Greenwich Council leader Chris Roberts, handled the consultation for the Victoria Way scheme. Last month, the company published a blog post on its website claiming it was “quietly revolutionising and abolishing the traditional view of ‘faceless’ developers sweeping into town and ‘doing what they like’”. “Communication with existing residents has to be managed carefully and with tact,” it added.

If you live close to the Victoria Way development and are affected by the dirt and grime from Fairview New Homes’ Synergy development, please email matthew.pennycook.mp[at]parliament.uk, and copy in matthew.hook[at]fairview.co.uk. Comments are also open below.


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2 thoughts on “MP criticises ‘bad practice’ at Fairview New Homes’ Synergy development on Victoria Way

  1. JR May 23, 2019 / 18:06

    Synergy? Was it named by a team in The Apprentice.

  2. D May 23, 2019 / 18:19

    The whole development is a joke. Now that the blocks are reaching 8+ storeys, the visual impact on the wider area is clear – they dominate. This is what the majority of complaints were about at planning stage. The immediate area has been covered in dust for months and the constant stream of haulage trucks to and from site has broken up the road. Greenwich council should be ashamed.

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