Help stem the coronavirus: Don’t ignore a call from 020 8921 3100

Social distancing banner
Greenwich Council has started its own contact tracing

Greenwich Council staff have begun their own test-and-trace service to track down people who may have been infected with the coronavirus.

Dozens of local authorities around the country are now making calls to residents who have tested positive for Covid-19, reaching the parts the government’s troubled Test & Trace service has been unable to find.

Now Greenwich has joined them. If you get a call from 020 8921 3100 – don’t ignore it; it’ll be the test and trace team. (The national test and trace number is 0300 013 5000.)

If you get a call, you’ll be asked who and how best to reach those people who have been in close contact with you. There are more details on the Greenwich Council website.

As ever, you have coronavirus symptoms (a high temperature, a new, continuous cough, a loss of, or change to, your sense of smell or taste), even if they’re only mild, it’s important to get a test and stay at home until you get your result. Please go to – local centres are available, or you can order a home test. If you have problems using the online service, call 119. Testing is not available at hospitals or GP practices.

If you need to self-isolate, you may be able to claim a one-off £500 payment to help support you and your family during the 14 days. Find out if you are eligible to apply for this payment or call 0800 470 4831.

And if you need help obtaining food, or need advice or support, you can contact the council’s community hub on 0800 470 4831.

Click image to see it in full or download the poster

After England went into its second lockdown on Thursday, Charlton Lido closed while Charlton Park’s skate park closed on Friday morning. Playgrounds remain open but outdoor gyms, tennis courts and multi-use games areas are closed. Libraries at Charlton House and Blackheath are open, but only for the collection of books and other items ordered online or by phone, 30 minutes of computer use, and return drop-offs.


We tell the SE7 stories you won’t read elsewhere. We can’t do it without your help.
– Please tell us about your news and events
– NEW! Become a monthly supporter at
– Donate to our running costs at